Refund policy

Cooling-off Period / Returns:

If you are not happy with your goods, you have a 14 day cooling-off period in which to return the unwanted items. This begins the day after you receive your goods. The items must still be as new and returned to us at your cost (This can vary in cost depending on what you have ordered). You will receive a refund for the cost of the items returned, but not shipping costs or any other additional charges. This is in accordance with your statutory rights.

Refunds:

A refund can take an estimated 14 days to be processed. If you have requested a refund on an order, please allow this time scale to pass (after receiving the refund confirmation email) before contacting us to confirm the refunds status.

Security:

Every order placed with Alluring Alchemy online is subject to a security check. These checks are carried out to protect both you and us against fraudulent transactions. Therefore, all information entered by you must match the information held by the card issuer. Supplying incorrect or incomplete information will result in a delay in processing your order. If we are unable to confirm the identity of a customer, we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check. We may on occasion ask you to fax, post or email further proof of identity. We may on occasion ask the customer to supply their credit/debit card details to carry out a further security check.

Placing an Order:

You can place an order with us via the website and via our facebook page. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods (Including passing your details onto couriers and other subcontractors). All online orders are confirmed as received through sending an auto-generated email. We reserve the right to decline your order. We will contact you by telephone or email regarding delivery, delays or security issues. We will not be responsible for compensating you for any other loses you may suffer if we do not supply the goods. By purchasing any product or item you are thereby agreeing to these terms and conditions.

Delivery:

All orders are dispatched via courier and are sent tracked and should be signed for. Once your order is dispatched, we will email you to advise as well as to provide you with the tracking number. If you have any queries regarding the order after it has been dispatched, at first please contact the courier as the order is in their possession. We will consider the delivery process to be an important part of the service and as such send your order via couriers with a proven track history and a good reputation.

Please contact us on AlluringAlchemyuk@gmail.com if you require further information.

YOU CAN ALSO CHOOSE TO COLLECT YOUR ORDER IN PERSON FROM THE BUSINESS ADDRESS (AT THE TOP OF THE PAGE) OR FROM AN EVENT WE ARE ATTENDING. PLEASE LET US KNOW IN ADVANCE IF YOU WISH TO DO THIS. -------------------

Return address:

Returns address provided upon contacting us with the nature of the return. Damage in Transit If goods arrive in a damaged condition, you must make a note of this on the couriers’ delivery consignment note and contact us immediately.

Shortages and In-Correct Goods:

If you take delivery of the wrong product, please note this on the couriers delivery consignment note and contact us immediately. It is the customer's responsibility to ensure that what they are signing for is indeed being delivered. Shortages must be noted on the courier's delivery consignment note and you must contact us immediately.

Faulty Returns:

Products delivered which are 'damaged' should be notified within 14 days from the delivery date. We will arrange the uplift of the goods. Upon receipt of the goods and confirmation of the fault you will be offered either a replacement, a repair or full refund, providing the item is complete with all accessories and in its original box and packaging. If the product is not deemed faulty the goods will be returned to you. You will be liable for both the uplift and return carriage charge. This returns policy does not affect the buyer's statutory rights.

Exchanges:

We do not provide an exchange policy on non-faulty and wrongly purchased goods. If an item is returned for either of these reasons, we will return the item at the customers cost with no refund.

If you have a problem with a item, please contact us on AlluringAlchemyuk@gmail.com